“It’s definitely the best experience I could have hoped for from a landlord.”
From viewing to moving in
Seven steps, from finding your group to getting your keys in summer 2027. No admin fees, ever.
- GroupBefore you start
- ViewOnline or in person
- ApplyOnline, after viewing
- Vetting3 days
- SignDec–Jan
- Check-inBefore move-in
- Move inJune–July
Confirm your group size
Before you startWe let whole houses and flats to groups of 2, 5, 6, 7, 8 or 9. Agree who you’re living with, then use the bedroom filter to find homes that fit.
View online or in person
Online or in person from 29 OctoberOnline: every home has photos and floor plans on its page, and most have a video or 360° tour too, so your whole group can look round wherever you are.
In person: book a 15-minute group viewing online. Your confirmation says where to meet, and you’ll get a reminder the day before. Bring the whole group if you can and arrive on time, as viewings run back to back. Need to change it? Rebook at least 24 hours before using the link in your confirmation.
Apply for a house
After viewing online or in personOnce your group has viewed the house, online or in person, simply press Apply online on the house’s page. Your lead tenant fills in one form for the whole group. We review every application carefully and reply within one working day.
Apply for one house only: groups that apply for more than one are removed. There’s nothing to pay.Vetting
Within 3 daysIf you’re offered the house, each of you gets an email from us with your personal links. Everyone then has 3 days to complete five steps, all on your phone:
- Right to Rent: an ID check, using the link TrustID emails you. No passport with you until the Christmas holidays? Use the link in our email to tell us the date you’ll have it, and we’ll send your ID check then.
- Student status: reply to our email with a photo of your student ID card.
- Guarantor: your UK guarantor fills in our short online form.
- Pre-tenancy agreement: sign it online using the email from York Residences via Signable. It confirms the rent, start date and tenancy signing date.
- £100 holding deposit per person: each of you pays your own, by Apple Pay, Google Pay or card.
Your group gets a short progress update each morning showing who still has steps to do. Each person’s £100 holding deposit reserves the house, subject to contract, until your signing date, and counts towards their own £375 security deposit (also per person). If we don’t go ahead, or the signing date passes through no fault of yours, we refund each holding deposit in full within 7 days. We only keep it where the law allows, such as false information, a failed Right to Rent check or pulling out, and we’ll tell you why in writing.
If vetting isn’t finished within 3 days, we may offer the house to the next group on the list.Sign your tenancy
Late December – JanuaryWithin six months of your start date, we send your tenancy agreement, with notice that the house may be recovered at the end of the academic year under Ground 4A (the student lettings ground). Within 5 days:
- Everyone signs the tenancy online.
- Each of you pays the £275 balance of your £375 security deposit by bank transfer. It’s protected with mydeposits.
- Each guarantor signs their Deed of Guarantee online.
The Renters’ Rights Act only allows student tenancies to be signed within six months of the move-in date, which is why we wait. We never ask for rent before your tenancy is signed.Check-in email
Before you move inA few weeks before you move in, you’ll each get your check-in time, rent payment details and an invitation to the tenant portal, where rent is invoiced with a reminder before each payment.
Move in
June–JulyCollect your keys, check the inventory and make yourselves at home. Your house gets its own WhatsApp group with us, and repairs are reported through the tenant portal.
What you’re signing up to
- Deposit protected. £375 per student, protected with mydeposits within 30 days.
- All bills included, no caps. Gas, electricity, water and 1Gb fibre broadband with Wi-Fi mesh, with no fair-usage limits.
- No admin fees, and no rent before the tenancy is signed. The only payment to reserve is a £100 holding deposit per person, which counts towards each person’s £375 deposit.
- Repairs handled directly. We own and manage every home and use trusted local trades.
Family-Run. Student-Focused. Over 20 Years in York.
For over 20 years, our family-run business has been providing student accommodation designed and located to help you thrive at university in York. Having been students ourselves, we know exactly what makes a house a home: character, convenience and a place to connect.
We offer an exclusive portfolio of large, characterful Victorian homes for groups of 5 to 9, alongside spacious flats for 2. Set in some of York’s most sought-after locations and ideally placed for the University of York, our homes blend historic charm with modern conveniences for a well-balanced student lifestyle.
Character & Comfort
Our historic Victorian properties feature beautiful architectural details, seamlessly upgraded with modern appliances and contemporary finishes.
Productivity & Health
Recharge on high-quality beds and protect your posture with advanced ergonomic sit-stand desks, fully adjustable chairs and high-speed connectivity.
Inviting Social Spaces
Build lifelong friendships and unwind in our comfortable living areas and thoughtfully designed outdoor spaces, for a true home from home.
Direct to Landlord Service
Because we own and manage every single property in our portfolio, you receive a direct, consistent and highly responsive service throughout your tenancy. Repairs go straight to trusted trades we use every year.
“You’ve been incredibly proactive and helpful throughout my tenancy and it’s clear how much effort you put into looking after your properties and tenants. It’s definitely the best experience I could have hoped for from a landlord.”
“Thank you for being such great landlords, we have absolutely loved living at Jupiter House!”
“It’s been a great house to live in, thank you very much.”
“Thanks for a great tenancy.”
“Missing 144 Lawrence Street.”
Already living with us?
Everything for your tenancy is in one place.
🔑 Your tenant portal
Log in any time to:
- Report a repair with photos, and follow it until it's fixed
- See your rent: what's due, what you've paid and your balance, with a reminder before each payment
- Download documents like your tenancy agreement and invoices
- Essential information for your house: Wi-Fi, bin days, appliance guides, meter locations and what to do in an emergency
- Check your tenancy details
- Send us a message
Please report repairs here rather than by WhatsApp, so they reach the right person straight away.
Thinking of staying another year? Each October we email every house to ask whether you're staying or moving on. Just reply using the link, and current tenants get first refusal on their house.
🔑 Log in to your tenant portal👥 Questions and house chat
For quick questions, bin days and visit reminders, message your house WhatsApp group. YorkRes will reply there. Anything formal, like notices, agreements and payments, always comes by email.
💬 Message YorkRes on WhatsAppHow we use your information
Who we are, what we collect, why we need it and the choices you have.
Effective from 12 October 2026
Who we are
York Residences™ is the trading name of 26 Barbican Road Limited, 254 Tadcaster Road, York YO24 1ES. We are the data controller for the information in this notice and are registered with the Information Commissioner's Office (ICO registration: ZB416417).
Questions about your data: email davidblackwell@yorkresidences.com, call 07887 557402 or write to the address above.
What we collect
- Viewings: your name, email address and phone number when you book.
- Applications: the group leader's contact details, the property you're applying for and the names of your group.
- Guarantors: name, address, contact details, relationship to the student and the information needed to show you can act as a UK guarantor.
- Tenants: contact details, Right to Rent documents, your tenancy and deposit records, rent payments, repair requests and messages with us.
Why we use it
- To arrange viewings, consider your application and run your tenancy. We need this to enter into and manage your contract with us.
- To meet the law, including Right to Rent checks, protecting deposits, HMO licensing and keeping tax records.
- To look after our homes and business, such as sending contractors to fix repairs, contacting a guarantor if rent goes unpaid and recovering debts. These are our legitimate interests, and we balance them against your rights.
We don't sell your data or use it for marketing.
Who we share it with
Only when we need to:
- mydeposits, our deposit protection scheme
- City of York Council, for HMO licensing and council tax
- Contractors carrying out repairs at your home (name and phone number only)
- Your joint tenants and, where relevant, your guarantor
- Referencing and Right to Rent checking services
- Stripe, which processes holding deposit payments (we never see your full card details)
- Signable, our e-signature service, when you sign agreements online
- Google Ads, to count how many people who click our adverts go on to book a viewing or apply. We use it without advertising cookies.
- Debt recovery or tracing agents, if money is owed
- The companies that run our booking, forms, email and tenant portal systems, under contract and only on our instructions
Some of these providers, such as Microsoft, may store data outside the UK. When they do, they use legal safeguards approved in the UK.
How long we keep it
- Viewing bookings and applications that don't go ahead: 12 months.
- Tenancy and guarantor records: 6 years after the tenancy ends, so we can deal with any claims and meet tax rules.
- Right to Rent copies: for the tenancy and 1 year after it ends, as the law requires.
Your rights
You can ask us to:
- give you a copy of the data we hold about you
- correct anything that's wrong
- delete your data, or limit how we use it, where we don't need to keep it
- stop using it for our legitimate interests (you can object)
- send your data to you or another organisation in a reusable format
We'll reply within one month. There's no charge.
If you're unhappy with how we've handled your data, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Keeping it safe
Your information is held in secure, password-protected systems, and only people who need it can see it.
Changes
If we change this notice in a way that affects you, we'll email you or update this page.
Talk to the family that owns your home
Book a viewing, ask about a property or check availability for your group.
📝 Apply for a house
After viewing online or in person, press Apply online on the house’s page. Your lead tenant fills in one form for the whole group. If your group is first in line, each of you gets an email with five quick steps to complete within 3 days.
✉️ Email
For anything formal, such as applications, agreements, deposits and rent. We aim to reply the same working day.
hello@yorkresidences.comHow we keep in touch
Anything formal comes by email, so you always have a record. We’ll often follow up on WhatsApp so you don’t miss it.
✉️ Email
Formal and on record
- Your application, vetting links and receipts
- Tenancy agreements and guarantees to sign
- Formal notices and notice of visits
- Deposits, rent and payments
- Messages to guarantors and parents
Quick and friendly
- Quick questions and replies
- Viewing-day help
- Reminders, such as “check your email to sign”
- Your house group chat: bin days and updates